FAQ
Everything you need to know about orders, shipping, and support.
When will my order ship?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you will receive a tracking number by email.
How do I track my order?
Once your package has shipped, you will receive a tracking email with your tracking number and a link to follow your shipment.
What if I entered the wrong shipping address?
If your order has not shipped yet, please contact us as soon as possible so we can try to update your address. If the order has already shipped, additional shipping charges may apply for reshipment.
Do you offer free shipping?
Yes, we may offer free standard shipping promotions from time to time. Shipping availability and delivery times may vary depending on your location.
What should I do if my item arrives damaged?
Please contact us within 3 days of delivery and include your order number along with clear photos or videos of the damage so we can review the issue.
How can I contact support?
You can reach our support team anytime at support@nuvaneoak.com.